Shipping Information
Fast, reliable delivery options to get your Star Sneakers to you quickly and safely
Shipping Options
Shipping Information
Processing Time
Orders are processed within 1-2 business days. Orders placed after 2 PM EST will be processed the next business day. Weekend orders are processed on Monday.
Shipping Areas
We ship to all 50 US states, including Alaska and Hawaii. APO/FPO addresses are also supported with standard shipping only.
Business Days
Business days are Monday through Friday, excluding federal holidays. Weekend deliveries may be available in select areas for express services.
Shipping Carriers
We partner with UPS, FedEx, and USPS to ensure reliable delivery. Carrier selection is based on your location and chosen shipping method.
Track Your Order
Enter your tracking number below to get real-time updates on your Star Sneakers order:
Shipping Policies
International Shipping
Currently, we only ship within the United States. International shipping will be available soon. Sign up for our newsletter to be notified when international shipping becomes available.
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes can only be made before the order ships.
Free Shipping Threshold
Enjoy FREE standard shipping on all orders over $75! No promo code needed - discount automatically applied at checkout.
Delivery Attempts
Our carriers will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to our warehouse. You will be contacted to arrange redelivery or pickup.
Weather & Holiday Delays
Severe weather conditions or holidays may cause shipping delays beyond our control. We will notify customers of any expected delays and work with carriers to minimize impact.
Need Help?
Customer Service
Have questions about your shipment? Contact our customer service team at [email protected] or check our contact page for more ways to reach us.
Shipping Issues
If you experience any issues with your shipment including delays, damage, or missing packages, please contact us immediately. We'll work with the carrier to resolve the issue quickly.